Take a moment to greet the family with a handshake, hug, or kind words. Simple phrases like “I’m sorry for your loss” or “You’re in my thoughts” are always appropriate, and sharing a fond memory of the person can bring warmth. Avoid asking about the cause of death or comparing grief experiences, as each journey is unique. Practical gestures, like signing the register or sending flowers, donations, or a memorial gift, show continued care.